Upgrading or downgrading your Seedbox or Storage Box is easy, and we do the heavy lifting for you.
How to switch
- Order the new service from our website.
- Contact support and let us know you would like to switch.
We handle the rest
- Your prepaid value carries over toward the new plan and converts into service time at the best long-term rate your value covers — with nothing to pay right now. Longer-term rates (yearly or multi-year) come with the matching commitment: a longer discounted rate applies once your prepaid value, or an optional top-up, covers that term. Your existing time is never lost — it simply becomes time on the new plan.
- We migrate your data from the old service to the new one.
- Your old service stays active during migration, so nothing is lost.
Important notes
- Usernames must match between the old and new service for data migration.
- Large accounts (50TB+) may need a week or more for migration.
- Switching plans moves you to the current price for that plan; previous (grandfathered) pricing does not carry over. Why is my rate different from your website pricing? explains why.
- Your Free Bonus Disk is tied to your account, not a single service. When you switch plans, your earned bonus is re-applied on the new plan at provisioning — it is guaranteed, based on your account tenure and history.
- For downgrades, your remaining value converts to more days on the cheaper plan.
To help choose your new plan, see our product pages for M1000, M10G, and Value1000 plans.
