How to upgrade or downgrade your Seedbox or Storage Box:
- Order the new service from our website
- Contact support and let us know you'd like to switch
We handle the rest:
- Your remaining prepaid time on the old service is automatically converted to days on the new plan
- If your remaining prepaid time converts to 30+ days on the new plan, no payment is needed right now — your first invoice comes when the converted days are used up. If it would convert to less than 30 days, the new service's first invoice is due before migration begins.
- We migrate your data from the old service to the new one
- Your old service stays active during migration so nothing is lost
Important notes:
- Usernames must match between old and new service for data migration
- Large accounts (50TB+) may need a week or more for migration
- Switching plans means the new service will be at the current price for that plan — previous pricing does not carry over
- Your Free Bonus Disk is tied to your account, not a single service. When you switch plans, your earned bonus is re-applied on the new plan at provisioning — it is guaranteed, based on your account tenure and history. See our Free Bonus Disk Policy.
- For downgrades, your remaining value converts to more days on the cheaper plan
To help choose your new plan, see our product pages for M1000, M10G, and Value1000 plans.
