You can get your seedbox or storage-box login details right now from your service page in the Pulsed Media client area, with no waiting on email. Your service login (the username and password for the web panel, SSH, and SFTP) is separate from your billing login. Here is where everything lives.
On your service page (quickest)
Log in to the Pulsed Media client area, open Services then My Services, and click your service. The page shows your username, your password behind a Show password button, and an Open seedbox link. The Login to service button at the top opens your web panel directly. These are always there, so you never have to wait on an email to get in.
In your email
The same details were emailed to you when your service was set up, under the subject "Access details for Your new Seedbox". You can re-read everything we have ever sent you from the client area under "View all emails sent to you". To get that email again, click Resend seedbox details on the service page (once per hour).
If no setup email arrived
The usual reason is that Product/Service Messages are switched off in your email preferences, which quietly stops that message from going out. Turn them back on under Edit Account Details → Email Preferences, then click Resend seedbox details on the service page. Your details are on the service page either way, so you are not locked out while you sort this.
Prefer to log in with an SSH key?
You can add your own key and then log in over SSH and SFTP with no password at all: Setting up SSH key based authentication for passwordless logins.
If your password does not work
Click Generate new password on the service page to set a new random one: How do I change my seedbox password? A change you make directly on the server works from then on, while the service page keeps showing the one we have on record. If anything still does not line up, reply to a support ticket and we will get you back in.
Logged in as a user on someone else's account? You see the password and these buttons only if the account owner gave you the View & Modify Product Passwords permission.
