I cancelled my service, but PayPal keeps charging me

Cancelling your Pulsed Media service does not cancel PayPal's automatic payment. These are separate systems — PayPal keeps collecting until you stop it.

To stop future charges:

  1. Log in to PayPal.com
  2. Settings → Payments → Manage automatic payments
  3. Find "Pulsed Media" → Cancel

No PayPal account? If you paid with a credit/debit card through PayPal's checkout (guest checkout), you won't have a PayPal account to log into. Open a support ticket and we'll cancel it on our end.

Money already charged after cancellation? Those payments are credited to your Pulsed Media account balance. See our refunds policy for details.

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