What is administrative ticket?

If you have VPS or Dedicated and need your server managed, you can opt so via administrative tickets, 4.5 euro per task.

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How can I cancel my service?

Login to customer portal, view your service under services tab, and on same row with service...

I submitted cancellation - why i'm receiving suspended notification?

Usually cancellations are done after the wanted time cancellation date, sometimes significantly...

Does suspension of service affect other services?

No. It does not affect other accounts.

What happens when I receive suspended notice?

On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....

Are the dedicated servers managed?

No. Our dedicated and VPS plans are "professional services", you need to be able to self...