Knowledgebase

Yes. There are two ways: a transfer key you create yourself, or a ticket from each of you. The transfer key is the quick one.

Option 1 — Transfer key (self-service)

1. Owner: open the service in your client area and click the Create transfer key button. Enter your account password, tick the confirmation and create the key. Optionally enter the recipient's email: we send them the key with a link to the claim page, and only an account with that email address, verified, can claim it. When the key is created, you see it in a dialog and we email you the same message, with a direct link that opens the claim page with the key already filled in.
2. The key is shown once. It works once, only for that service, and expires after 30 days. Creating a new key replaces the old one, and you can revoke a key on the same page.
3. Recipient: log in, open the transfer claim page and enter the Service ID and the key. No account yet? Choose Create an account with the key on that page.
4. Check the preview (service, billing cycle, next due date, price per cycle), tick the confirmation and claim. If your account uses another currency, the price is converted at the current rate.

A transfer can't go through while the service isn't active or has an unpaid invoice, a cancellation request or addons, or while the recipient's account has an overdue invoice. If the service is paid by an automatic payment we can't stop from our side, cancel it with your payment provider before creating the key; any automatic payment we can stop ends with the transfer. Transfers are rate-limited per account (4 per 7 days, 12 per 30 days) and overall; if a limit is reached, the key stays valid, so try again a few days later.

Option 2 — Tickets

The sender opens a Billing ticket with these four lines:

• Service ID: S<NNNNN> (from your client area → Services; if it isn't labeled there, see How do I find my Service ID? — or check the "Service ID:" line near the top of your seedbox welcome email, which lists it as #ClientID/#ServiceID)
• Server: the seedbox hostname (e.g. le4-0-103-192foxtrail.pulsedmedia.com)
• Target Client ID: #<NNNNN> (the recipient's PM client number — ask them; it appears as Account: #NNNNN on their client-area dashboard when logged in at https://pulsedmedia.com/clients/, and also as the first number in the "Service ID:" line near the top of their seedbox/service welcome email, formatted as #ClientID/#ServiceID)
• Target Email: the recipient's PM account email

Plus one sentence: "I understand ownership becomes irrevocable."

The recipient logs in at https://pulsedmedia.com/clients/ and opens a Billing ticket from that session, stating: "I accept transfer of S<NNNNN> from CID #<your-CID>." A recipient without an account can create one through Option 1: the sender makes a transfer key and the recipient signs up with it.

We don't process transfers from email alone — that would reveal whether an email belongs to a PM account just by asking. Both fields (Client ID and email) are required so we can verify the pair without revealing existence either way.

After the transfer

Same username, same server, same product, same expiry date — only the owner changes. Any prepaid time stays with the service. A service handed over with a transfer key becomes the sender's affiliate referral, unless it already had one (see Affiliate Program). The sender's client area login stays with the sender.

Sender: keep your keys, passkeys and personal files out of the new owner's hands. Everything on the service goes to them as it is when the transfer completes: your files, torrents, settings and apps, and any SSH keys, WireGuard keys, saved passwords or API keys on it. Until then, copy what you want to keep and remove anything personal. Torrents from private trackers carry your passkey: remove them too, or reset those passkeys on the trackers after the transfer. The new owner can see the seedbox password on the service page, so if you used it anywhere else, click Generate new password first (see How do I change my seedbox password?). If the service has ~/.virsilipasKey (your Pulsed Media AI credit key), click Get a new key on the Virsilipas AI key page after the transfer, so the copy left there stops working.

New owner: the seedbox logins, SSH keys and WireGuard keys are as the previous owner left them, so they may still have access. Click Generate new password on the service page (see How do I change my seedbox password?), remove any SSH keys and WireGuard device keys (~/.wireguard-public-key) you did not add, and open a ticket for a new WireGuard profile if you use WireGuard.