Upstream provider is so far unwilling to work with us - in the meantime we have begun migration process to move out of those servers. They have never been known off their flexibility, and it gets worse by the month. This time flexibility is insanely bad - customer care infact got angry that we were asking him to do his job and try to get some kind of flex on this or something. I have to call there every 30-60mins to verify they are on the task - still only thing they will do is e-mailing to headquarters/customer care mailing list.
This time in question is the renewal terms, our process has worked always on a weekly basis - check weekly for cancellations, renew those servers weekly, this has helped to minimize the price of service for our customers as there is less extra time we need to pay for, less things to check up on etc.
Last night was time for weekly renewal of servers - but this time around the minimum term was 30days. Since we didn't know this upfront we didn't reserve that kind of sums on account, as we try to keep balance quite low for security purposes, on top of that, most dedis are due for renewal well before 30days is past, many servers are to be migrated out etc etc etc. making this extremely complicated. A bunch of servers we did renew for a month, dedis which have due date 18th of September or later, multiple shared servers etc. but a large portion remains to be handled still.
We will be communicating how this issue progresses.
پنج شنبه, August 22, 2013
