Unexpected issues during recovery

There was some issues remaining on some of the nodes, for example crontab information missing for a lot of users. For example this crontab issue will be addressed on next PMSS update, and as per tickets arise. There's been also lighttpd configuration errors etc. For example an placeholder page. If you are having a placeholder page, try force ... Læs mere »

29th Nov 2011
DNS cluster updates lagging

Our DNS cluster is for unknown reason lagging behind, this has been escalated to the admins who handle the DNS cluster to find out why zone transfers are not going through anymore.

We hope this will be resolved within the next 24hrs. In the meantime, new accounts/zones will get the occasional DNS error.

29th Nov 2011
Full recovery

Full recovery has been achieved in practice now. Only 2 servers remain to be restored, and both are more or less half way there. These both servers were problem cases. Helpdesk backlog has been mostly dealt with as well. The past week resulted in more tickets & replies than a average month does. That was A LOT of tickets to handle. Despite ... Læs mere »

28th Nov 2011
rTorrent glitch "Bad link to rTorrent" in ruTorrent

During the past few days we have uncovered a new glitch in rTorrent, causing ruTorrent unable to connect to rTorrent SCGI despite rTorrent running. So please click the "restart rTorrent" button before submitting ticket and wait a few minutes to see if it comes back online. "restart rTorrent" button actually kills the rTorrent process, allowing ... Læs mere »

26th Nov 2011