Refunds policy
Our refunds policy can be found at our wiki.
Late payments, Paypal eCheques
Late payment will result in account termination shortly after going overdue. We allow couple days over due for eCheques clearance. eCheque is a Paypal form of transaction where the funds are drawn from the payee's bank account. This kind of transaction happens when there is not sufficient funds in Paypal account, and will cause generally couple business days delay in the payment getting cleared.
Until the payment clears it will not be accounted, nor marked in accounting. It is exactly the same as if there is no payment until it clears. We do not receive the funds until eCheque payment clears.
If your account gets terminated before payment has been received (or cleared), we will resetup your account within a few days. Just open a ticket requesting resetup. The days when service is unavailable will not be compensated, so make certain you make your payments on time.
During termination all data is always removed, and it is not guaranteed you will get back to the same server on resetup.
I hope this clears some questions people has been having pertaining to these :)
Best Regards,
Aleksi
Quinta, Abril 7, 2011
