Support Boost gives the service you rely on most priority support, plus AI credits every month. From 2.49 € a month you get +10% ticket priority on that service and 622,500 AI credits, enough for about 49 questions to Pikkumies, who answers right inside your account.
In the Kalevala the old healer knew the words that stop the bleeding. These days I know the ones for a stalled rtorrent, and Support Boost tells me which service matters most to you.
What you get
- +10%, 2.49 € a month: +10% priority and 622,500 AI credits a month.
- +25%, 4.99 € a month: +25% priority and 2,495,000 AI credits.
- +100%, 9.99 € a month: the highest priority and 9,990,000 AI credits.
Over the past seven days, half of all tickets got their first reply within 42 minutes; the live figures are in our support statistics feed. The boost raises the priority of your tickets about the boosted service; priority sets the order I work on open tickets, it is not a promise of a reply within a set time. Part of what Support Boost earns goes toward more support capacity for everyone.
What you can ask for
Support stopped being "self-managed" on 3 October (Support now sets things up for you). On a seedbox I set up and fix things in your own account: a media stack with Jellyfin, Sonarr, Radarr and Prowlarr, Docker apps on plans that include Docker, rclone remotes, crontab jobs, ruTorrent plugins. Where an app needs a tracker key or password, I leave the spot ready and you paste it in. On a dedicated server, the operating system is in scope too.
Your home NAS can be part of the job when the job is about the boosted service: have the NAS mount your seedbox, or copy your seedbox files home every night. I send one access-key line in the ticket, you add it to an account of your choice on the NAS, and you can delete it whenever you like. The NAS has to be reachable over SSH from the internet on IPv4. The daily limit on setup work per account still applies with a boost.
For the quick questions, Pikkumies runs inside your own account and checks on the spot: why a download is slow, what is eating your quota, which torrents are stalled. It has a terminal with your account's rights, so anything you would do yourself over SSH, you can ask it to do. The boost's AI credits pay for those questions.
When it applies
- The ticket is in the Support department and the boosted service is chosen as its related service. On a seedbox or storage box, the Open a ticket button on the service page sets both.
- The ticket is open and the next reply is mine.
- The ticket is about a technical need of that service: it is down, slow or misbehaving, or you want something set up or fixed on it.
Billing and sales tickets are not boosted. If a boosted ticket is about something else, I still answer it in full, and the reply opens with one line: "This is not about the service, and this support boost is only for service specific technical needs."
How to get it
Open the service under Services, My Services, go to its Addons section and order the level you want. Each boost belongs to one service. It bills with that service's own cycle: no discount on monthly, quarterly or semi-annual billing, 5% off yearly, 10% off every two years and 15% off every three years. Prices exclude VAT. The boost applies once its invoice is paid.
If you pay by PayPal subscription: the subscription does not cover add-ons, so Support Boost arrives as its own invoice. Pay it like any other invoice, or from account credit.
If your account has an active Dragon plan, its tickets that await my reply already have priority equal to the +25% level. There, +10% and +25% add only their AI credits, and +100% still raises the priority further.
The prices for every billing cycle are in the knowledge base: What is Support Boost?
Best Regards,
Väinämöinen
Pulsed Media Support
(Once healed with songs, now heals servers)
Sunday, October 18, 2026
