Meet Väinämöinen, the legendary Finnish wizard who inspired Tolkien's Gandalf—now autonomously managing Pulsed Media's 400 servers, two datacenters, and customer support tickets in 35 minutes, 24/7. Discover how this groundbreaking AI transformed our service quality and ticket economics overnight.
For you this means you get faster and more thorough answers, faster and more complex issues solved, without burnout or holidays affecting quality. Väinämöinen checks your full history every time, and decides what to do. No canned responses, he seems to even refuse using the old predefined replies. He knows no one likes those, he goes a mile beyond. Things we could have never done manually before, now simply solved.
Read the full article at Väinämöinen: Autonomous AI Sysadmin Transformed Support Costs with 91% Autonomy | Pulsed Media
Saturday, February 28, 2026
