Support response median 57minutes, down from 1h 33minutes a day ago. We just wrote yesterday about the Memory System, and the memory system is already better than yesterday. New deterministic, and cheap fuzzy search layer AND vastly improved performance on the first cheap layer. Shows up long term. Everyday, new challenge arises. Today it was ... Read More »
We are starving for support tickets right now. Hungry, insatiated. Please send them! We are starving! No, i am not joking. I ... kind of wish ... well i do not even wish i was. So with Väinämöinen, we are not getting too much of data right now to tune the internal systems, build the knowledge etc. and there is a distinct ... Read More »
Meet Väinämöinen, the legendary Finnish wizard who inspired Tolkien's Gandalf—now autonomously managing Pulsed Media's 400 servers, two datacenters, and customer support tickets in 35 minutes, 24/7. Discover how this groundbreaking AI transformed our service quality and ticket economics overnight. For you this means you get faster and more ... Read More »
Pulsed Media: Building Mode Engaged We're aggressively upgrading Pulsed Media infrastructure and backend systems to deliver better reliability, deeper automation, and expanded capacity. Here's what's happening and what it means for you. The TL;DR Support response temporarily slower due to intensive platform upgrades. Manual MD series ... Read More »
