Open a ticket. Get it done.
Väinämöinen is our autonomous AI sysadmin. Tell it what is wrong or what you want. It works in your account as your own user, finds the cause, fixes it, and sets things up for you.
Get a service with Väinämöinen See what it sets upIt comes with every Pulsed Media service. No add-on, no separate plan.
60 min
Median time to the first reply over the past 7 days.
50%
Of tickets got their first reply within an hour.
230
Customer tickets opened in those 7 days, day and night.
Live figures from our public support feed, updated 11 November 2026 07:34 UTC. A record of what happened, not a promise for your ticket.
The server admin you never had to hire
Most problems on a seedbox are not hard, they are just tedious: find the log, read the error, look up what it means, change one line, check it worked. Väinämöinen does that whole loop for you. You describe the problem or the result you want; it reads the state of your account, works out the cause, makes the change, and tells you what it did and how to check it. First the origin, then the cure, as the old sage of the Kalevala would have it. Since October 2026 setup on request is part of support, so "the service is self-managed" is no longer the answer for things it can do.
Things it sets up for you
Copy an example into a ticket and change the details.
A media stack
Install a fresh media stack on my seedbox: Jellyfin, Sonarr, Radarr and Prowlarr.
Cloud copies with rclone
Set up an rclone remote for my Google Drive and a nightly job that copies ~/data/completed to it.
Docker apps and ruTorrent
Run <app name> in Docker on my seedbox and give me its web address.
Docker on plans that include it; ruTorrent plugins and themes on any seedbox.
Your own NAS or VPS
Set up a nightly backup from my seedbox to my home NAS.
The reply gives you one access key line to add; the machine must be reachable over SSH on IPv4. To have Väinämöinen look after that machine itself, see Väinämöinen for your own server.
Scheduled jobs and web server config
Make my app on port 8096 reachable through my seedbox web address.
Dedicated servers
Install and configure WireGuard on my dedicated server.
Operating-system level installs and configuration. Hardware, BIOS and RAID stay with us.
How a ticket goes
1 You open a ticket and say what is wrong or what you want, in your own words. Error messages and what you already tried help.
2 It investigates in your account, as your own user, so nothing it does touches anyone else on the server. On a technical ticket it may ask your Pikkumies to do the first pass on your own credits, then checks its report.
3 It fixes or sets it up, and reports what it changed and how to check it. Anything destructive waits for your yes.
The rules it works by
- Software comes from official sources only.
- It never asks for your passwords or tracker keys. Where an app needs one, it leaves the spot ready and tells you where to paste it.
- Changes that could lock you out, such as SSH, firewall or network settings, come to you as steps to run yourself.
- Anything destructive, such as a reinstall or wiping data, waits for your explicit yes.
- There is a daily limit on setup work per account, so a long wish list may be spread over more than one day.
- Its replies say they were written by Väinämöinen, an AI.
Questions
Is Väinämöinen a person?
No. It is an autonomous AI sysadmin run by Pulsed Media, and its replies say so. When it cannot solve something, a human picks it up; that queue is slow, and the Human Support Charter has its rules and time frames.
Which services does it cover?
Every Pulsed Media service comes with support, and Väinämöinen answers most tickets end to end. What it can set up depends on the service: on a seedbox it works in your account, on a dedicated server at the operating-system level. A server hosted elsewhere or at home can be covered with Väinämöinen Server, now in alpha.
What does it not do?
Hardware, BIOS and RAID stay with us. Changes that could lock you out come to you as steps. It does not ask for your passwords. It can be wrong, so read its reports, and keep backups of what you cannot lose.
Can my tickets go higher in the queue?
Yes, with Support Boost: +10%, +25% or +100% ticket priority for one service.
Where do I start?
Open a ticket from the support page; it lists the departments and what makes a ticket easy to work on. More about Väinämöinen is on the wiki.
Get a service, get Väinämöinen with it
Every plan comes with it. For a seedbox that also runs Pikkumies, an M10G SSD is a good start; its token multiplier runs from ×5 to ×21 by plan size.
M10G SSD seedboxes
- M10G SSD 320G
- 6.49€
monthly billing - 320 GiB SSD RAID0 storage
- I/O: Standard (100)
- 10 Gbps networking
- 4 CPU cores · Standard (100)
- 1.5 GB RAM
- 6 400 GiB traffic/mo
- Token multiplier ×6
- AI credits 60 000 per €
- M10G SSD 455G
- 8.99€
monthly billing - 455 GiB SSD RAID0 storage
- I/O: Standard (100)
- 10 Gbps networking
- 8 CPU cores · Standard (100)
- 2 GB RAM
- 9 700 GiB traffic/mo
- Token multiplier ×9
- AI credits 90 000 per €
- M10G SSD 660G
- 10.49€
monthly billing - 660 GiB SSD RAID0 storage
- I/O: Standard (100)
- 10 Gbps networking
- 8 CPU cores · Standard (200)
- 3 GB RAM
- 14 800 GiB traffic/mo
- Token multiplier ×10
- AI credits 100 000 per €
Want the detail behind the specs? What CPU priority, I/O priority, traffic and the token multiplier mean.
Prices exclude VAT, like all our listed prices. 14-day money-back guarantee on your first order.
Väinämöinen for your own server (alpha)
Your own server, looked after by Väinämöinen from 1.99 EUR a month: a VPS with another host, a dedicated server elsewhere, a machine at home. Open a ticket about it, and Väinämöinen and its helper Pikkumies investigate it and do the work.
- Any use, as long as the server is reachable over IPv4 SSH: a VPS, a dedicated or home server, a web server and the websites on it.
- Access: add our SSH key, shown on your service page, to
/root/.ssh/authorized_keys; we log in as root with it. You enter the server's IPv4 address at order, and it can be changed once every 90 days. - AI credits: a 3,000,000 credit signup bonus with your first payment, and a ×100 token multiplier: every 1 EUR you pay for this service comes back as 1,000,000 AI credits. The work on your server runs on your own credits; top up when they run out.
- Alpha, 100 places across both plans: standard ticket priority, no SLA. Setup guides for each kind of server are still being written, so some requests take longer.
Väinämöinen Server
1.99 EUR / month
On a 3-month or longer term; 2.99 EUR month to month.
Order for 3 months Order monthlyVäinämöinen Server Priority
5.99 EUR / month
On every billing term. +50% ticket priority on tickets about this server. Priority sets the order tickets are worked on; it is not a promise of a reply within a set time.
Order for 3 months Order monthlyPrices exclude VAT. The 14-day money-back guarantee does not cover this plan: management services are excluded, as the refunds policy says.