AI Agent Antipatterns: What 9.47/10 CSAT Taught Us About Finetuning
9.47 out of 10 Customer Satisfaction. Our own Väinämöinen is doing excellent job since February, excellent customer satisfaction with just 19 minute median responses over...
Väinämöinen: Autonomous AI Sysadmin Transformed Support Costs with 91% Autonomy
Meet Väinämöinen, the legendary Finnish wizard who inspired Tolkien's Gandalf—now autonomously managing Pulsed Media's 400 servers, two datacenters, and customer support tickets in 35 minutes,...