Articles
Are the dedicated servers managed?
No. Our dedicated and VPS plans are "professional services", you need to be able to self...
Can provisioning be delayed until exact date?You can request for this, by submitting a ticket after your order. However, we cannot promise...
Does suspension of service affect other services?No. It does not affect other accounts.
How can I cancel my service?Login to customer portal, view your service under services tab, and on same row with service...
How can I upgrade/downgrade my service?Process is as follows:1) Order the new service2) Request from support data migration from old to...
I submitted cancellation - why i'm receiving suspended notification?Usually cancellations are done after the wanted time cancellation date, sometimes significantly...
What happens when I receive suspended notice?On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....
What is administrative ticket?If you have VPS or Dedicated and need your server managed, you can opt so via administrative...