Articles

 Are there reseller discounts, or reseller plans for seedboxes?

We don't currently have any reseller plans available, but we do give discounts for resellers...

 Can I pay manually via Paypal?

No. This adds a lot of administrative overhead. These are checked at times, but it will delay...

 Do you charge for the time i'm waiting for delivery?

No, the service will run until the delivery date, and not just the due date. So if you ordered...

 How can i check what e-mails has been sent to me?

Just visit page: https://pulsedmedia.com/clients/clientarea.php?action=emailsThis will show all...

 How do I cancel paypal subscription?

Login to Paypal and goto your profile, there is section "Preapproved payments" where you can...

 How do i get VAT exemption as EU company and give you the VAT ID?

Create an customer account at client portal, or make an order normally but do not pay it. After...

 I accidentally double paid invoice, what now?

The double payment is automatically added as credits, and will automatically be used for next...

 I cancelled my service, yet you charged me!

No, we did not charge you. You have an active paypal subscription still effective, which you may...

 I don't want a Paypal subscription, can I make one-time payments?

Yes, absolutely! Both options are presented in payment page and you are free to choose between...

 I want an refund, please.

See our refunds policy at http://wiki.pulsedmedia.com/index.php/Pulsed_Media_Refunds_Policy If...

 I want to renew upfront, how can I?

You may use add funds feature from client portal, that will be added as credit which would be...

 IBAN wire transfers?

We offer payments via IBAN wire transfer. IBAN wire transfer is for countries participating in...

 Why does the sum in Paypal differ from what I see in the invoice?

EUR is our main currency, and other supported currencies are mainly visual usability for our...

 YIKES! I got double/triple/quad invoices all of sudden when I tried to pay, what's up?

Most often this happens when you choose "Add Funds" instead of viewing invoice and paying that. A...

 You charged me without authorization, refund immediately!#!#!!

Except, we cannot and do not charge anyone automatically. All transactions are authorized by you...