Can provisioning be delayed until exact date?

You can request for this, by submitting a ticket after your order. However, we cannot promise anything. We will however try to match your request as closely as possible.

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How can I cancel my service?

Login to customer portal, view your service under services tab, and on same row with service...

How can I upgrade/downgrade my service?

Process is as follows:1) Order the new service2) Request from support data migration from old to...

What happens when I receive suspended notice?

On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....

I submitted cancellation - why i'm receiving suspended notification?

Usually cancellations are done after the wanted time cancellation date, sometimes significantly...

Can i move a service to another client?

Yes, absolutely!To move a service to another client, just open a ticket with billing. State you...

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