What is administrative ticket?

If you have VPS or Dedicated and need your server managed, you can opt so via administrative tickets, 4.5 euro per task.

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How can I upgrade/downgrade my service?

Process is as follows:1) Order the new service2) Request from support data migration from old to...

How can I cancel my service?

Login to customer portal, view your service under services tab, and on same row with service...

Does suspension of service affect other services?

No. It does not affect other accounts.

Can provisioning be delayed until exact date?

You can request for this, by submitting a ticket after your order. However, we cannot promise...

What happens when I receive suspended notice?

On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....