What is administrative ticket?

If you have VPS or Dedicated and need your server managed, you can opt so via administrative tickets, 4.5 euro per task.

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Does suspension of service affect other services?

No. It does not affect other accounts.

Can i move a service to another client?

Yes, absolutely!To move a service to another client, just open a ticket with billing. State you...

What happens when I receive suspended notice?

On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....

How can I upgrade/downgrade my service?

Process is as follows:1) Order the new service2) Request from support data migration from old to...

How can I cancel my service?

Login to customer portal, view your service under services tab, and on same row with service...