What is administrative ticket?

If you have VPS or Dedicated and need your server managed, you can opt so via administrative tickets, 4.5 euro per task.

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How can I upgrade/downgrade my service?

Process is as follows:1) Order the new service2) Request from support data migration from old to...

What happens when I receive suspended notice?

On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....

How can I cancel my service?

Login to customer portal, view your service under services tab, and on same row with service...

Are the dedicated servers managed?

No. Our dedicated and VPS plans are "professional services", you need to be able to self...

Does suspension of service affect other services?

No. It does not affect other accounts.