Do you allow public trackers?

Yes, we do.

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Why is there some torrents already on my new seedbox?

We add a torrent or two such as CentOS, Debian or Ubuntu to all new accounts to verify everything...

I need torrent client upload slots increased/other changes!!

This is expressly forbidden! In very rare cases, such as adding watch directories we can do this...

I have bad FTP speeds. Is there anything that can be done?

Certainly! Use multiple simultaneous transfers (multithreading/multipart). You can setup this...

Torrents don't run! They remain paused / don't download!

You are over quota. Check welcome / info tabs. Via shell you can do du -hsc in your home...

Seems my rTorrent crashes quite frequently!

rTorrent is a little bit unstable software unfortunately. We have taken many steps to make sure...