Are the dedicated servers managed?

No. Our dedicated and VPS plans are "professional services", you need to be able to self manage them or opt for our administrative tickets which are 3 euro per task. If you use administrative tickets, you have to clearly specify what you want in a concise list of items you require to be done.

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Can i move a service to another client?

Yes, absolutely!To move a service to another client, just open a ticket with billing. State you...

Can provisioning be delayed until exact date?

You can request for this, by submitting a ticket after your order. However, we cannot promise...

What happens when I receive suspended notice?

On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....

I submitted cancellation - why i'm receiving suspended notification?

Usually cancellations are done after the wanted time cancellation date, sometimes significantly...

How can I upgrade/downgrade my service?

Process is as follows:1) Order the new service2) Request from support data migration from old to...