Are the dedicated servers managed?

No. Our dedicated and VPS plans are "professional services", you need to be able to self manage them or opt for our administrative tickets which are 3 euro per task. If you use administrative tickets, you have to clearly specify what you want in a concise list of items you require to be done.

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How can I upgrade/downgrade my service?

Process is as follows:1) Order the new service2) Request from support data migration from old to...

What is administrative ticket?

If you have VPS or Dedicated and need your server managed, you can opt so via administrative...

What happens when I receive suspended notice?

On seedboxes nothing else than the e-mail. on VPS the VPS package is suspended automatically....

Does suspension of service affect other services?

No. It does not affect other accounts.

How can I cancel my service?

Login to customer portal, view your service under services tab, and on same row with service...