We discovered that a significant portion of our outgoing emails; invoices, ticket replies etc. Were silently being dropped for an extended period. Our internal email kept working fine, which masked the problem from our side. This has been fixed. All outgoing e-mail is delivering normally again. We know some of you have missed important ... Read More »

Internal testing found couple of structural issues which needs some heavy duty engineering before autonomous system can be re-enabled. It is multi-fold challenge, and a recurrent one with the backend system we have been using. To maintain the quality at the highest of standards we have to put it on semi-autonomous mode for a while, for human in ... Read More »