On Wednesday, 22 April, our billing portal (the WHMCS site you log into at pulsedmedia.com/clients) was the target of an application-layer denial-of-service attack. For roughly 17 hours — from about 09:22 UTC until 22:05 UTC — some of you would have seen intermittent slowness or the occasional error page while logging in, paying an invoice, or ... Read More »

From Kalevala Mythology Annikki, a gatekeeper and bringing information to the right place. It's not full agent, it has minimized knowledge cache available for quick replies, and double checking if full agent should be launched. Let us know how it goes, this is more on the level of the typical Chatbots you have used seeing, and it's job is give ... Read More »