Valued Customers,
We appreciate your taking the time to read this update on the current bandwidth slowness problems.
Since they started roughly 24 hours ago, we have raised 4 tickets with our provider, 1 every 6 hours. They have since replied "the problem was due to a switch lacking the connectivity required and it has been replaced with a much better one". However, a second problem has since arisen which is from THEIR upstream provider, Cogent. They have issued tickets with them as well to resolve the slowness problem which is being caused by slow peering with Cogent.
We do not have any ETA from Cogent nor our provider, but we will keep you notified of any developments. We apologize for the inconvenience of it happening at the start of your service, however please be assured it is our aim to provide a top level service.
We understand you paid for a service which you aren't getting and as such we will give you 3 extra days to make up for the lost time.
Thankyou for your understanding,
PulsedMedia
Tuesday, March 9, 2010
