Whole HELEN area grid had 2 power outages.
Our UPS units apparently ran out of power as well, and while our router is responding nothing beyond that is responding.

Technician will be on site within ~15minutes

Update 1: UPS unit failed causing most of network being down despite dual power supplies. This was one of the cases where an UPS actually LOWERS reliability as the UPS unit itself failed to swap over to bypass once power was back, and failed to go back online, disabling all outputs. We are using EATON PowerWare units.

We are checking all servers under our own monitoring are online. If you have dedicated server and it's not back online now, please open a ticket.

Update 2: All but 19 seedbox servers are back online.



Monday, January 17, 2022

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